HOW ARE AI-BASED CONVERSATIONAL “CHATBOTS” ENHANCING CUSTOMER EXPERIENCES?
Service Desks have moved to the next level thanks to AI-based Chatbots. The work environments are bound to improve in the future drastically for good as Chatbots help humans save time from repetitive, monotonous tasks
Artificial Intelligence (AI) and Machine Learning (ML) enhance our lives in more ways than one. Updates on food order suggestions from friends on social media, product recommendations on e-commerce sites, personal assistants like Cortana and Siri, the tools of benefit are too many.
All this is possible ever since AI has taken center stage and the right to influence our lives on a day-to-day basis.
Let’s talk about Chatbot, an AI tool.
Chatbots engage with customers instead of you. But how do they work? Here are six benefits that Chatbots offer:-
Benefit 1: Chatbots Handle Customer Questions
Suppose a customer has a simple question like ‘What are your store hours?’ This question is something that a Chatbot can easily handle. It saves a customer time and effort by clicking around your website to find out. The information they need is a quick query away.
Benefit 2: Chatbots Provide Streamlined Experiences
Although a Frequently Asked Questions (FAQ) page is standard for delivering information, these walls of text can feel impersonal and overwhelming. Chatbots give customers easy-to-read and bite-sized amounts of data, and it’s only the information they need. Instead of a generic, one-size-fits-all list of answers, a Chatbot can be programmed to give a customized experience.
Benefit 3: Chatbots Offer a Human Touch
Chatbots allow customers to engage with your business in a more relaxed, informal, and friendly way. Many of these bots are programmed with natural language understanding technology. This lets your customers write out a question in multiple ways, including casual language. The Chatbot will most likely understand. This helps bridge the gap in a customer’s experience between an impersonal FAQ and talking with a customer service representative.
Benefit 4: Chatbots Allow Targeted Customer Service
Because Chatbots can handle many routine inquiries, they take the pressure off of your customer service department. These people can now devote more time to customers with more complicated issues. This gives those customers a better, more personalized experience with your company.
Benefit 5: Chatbots Are Always On the Clock
Chatbots are an excellent solution for companies that sell around the world. Your customer service department may go home at the end of the workday, but the Chatbot is always on. Clients can get questions answered at their convenience, no matter which time zone they’re in.
Benefit 6: Chatbots Are Versatile
Depending on how they’re programmed, Chatbots can handle both routine questions and more nuanced information. This makes them an excellent fit for businesses in a wide variety of fields. For example, many banks use Chatbots. Here, they can guide and assist customers with everything from setting up automatic bill payments to checking on their credit ratings.
Service Desks have moved to the next level thanks to AI-based Chatbots. The work environments are bound to improve drastically for good as Chatbots help humans save time from repetitive, monotonous tasks.
Better workflow control reduced delays, and enhanced customer trust will make Chatbots the customer-facing service agents’ blue-eyed companions.